Recent Posts

Get our SERVPRO Ready Plan Mobile App!

4/24/2017 (Permalink)

Help is at your fingertips!!

Getting help is now quicker and easier using our SERVPRO Ready Plan Mobile Mobile App. The Ready Plan is an emergency preparedness tool for home and business owners, property managers, risk managers and facility management. It allows for the creation of an Emergency Ready Profile containing critical facility information to help speed up response time.

Its free, easy to download and is compatible with any smart phone (Apple or Android). Also available at

How does it work?

Once the App is downloaded, create an account and select your preferred franchise by selecting "My Profile" on the main page and inputting your name and address.

A few key features of the App is the ability to create a SERVPRO Emergency Ready Profile for your home or business. This emergency plan contains only critical property information needed following a loss. The App also features tips of what to do or not do following a water, fire, mold or vandalism damage, as well as local weather updates.

As a National service provider, our local team is READY for whatever happens to your property. For commercial property owners we can personally assist you and your business with a facility walk through and Emergency Ready Profile creation, just contact us today and ask to speak with one of our Marketing Representatives.  


11/1/2016 (Permalink)

SERVPRO of Macon understands the stress and worry that comes with a fire or water damage and the disruption it causes your life and home or business. Our goal is to help minimize the interruption to your life and quickly make it "Like it never even happened."

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage. SERVPRO of Richmond can also mitigate mold and mildew from your home or business. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

As a thirty six year old franchise serving the Macon area no damage is too large or too small for SERVPRO of Macon!

Fire Prevention Week

11/1/2016 (Permalink)

Have you ever taken the batteries out of that annoying beeping smoke detector in your home? I know I have, and I’m sure you may have done that before too. However, this could be very dangerous if you don’t replace the batteries and make sure your smoke alarm is working properly.

This year’s Fire Prevention Week campaign is “Don’t Wait – Check the Date! Replace Smoke Alarms Every 10 Years!”

The National Fire Protection Association’s (NFPA) survey data shows that the public has many misconceptions about smoke alarms, which may put them at increased risk in the event of a home fire. For example, only a small percentage of people know how old their smoke alarms are, or how often they need to be replaced. NFPA focuses on these key messages:

  • Smoke alarms should be replaced every 10 years.
  • Make sure you know how old all the smoke alarms are in your home.
  • To find out how old a smoke alarm is, look at the date of manufacture on the back of the alarm; the alarm should be replaced 10 years from that date.

Here’s how to check:

  1. Remove the smoke alarm from the wall/ceiling.
  2. Look at the back of the alarm for the date of manufacture
  3. Smoke alarms should be replaced 10 years from the date of manufacture
  4. Put the alarm back on the ceiling/wall if it is less than 10 years old.

Other tips:

  • Install smoke alarms in every bedroom, outside each separate sleeping area, and on every level of the home, including the basement. Larger homes may need more alarms. For the best protection, make sure all smoke alarms are interconnected. When one sounds, they all sound.
  • Test smoke alarms at least once a month by pushing the test button
  • If the smoke alarm sounds, get outside/ go to your outside meeting place
  • A closed door may slow the spread of smoke, heat & fire
  • Call the fire department from a cell phone or neighbor’s phone. Stay outside until the fire department says it’s safe to go back inside.

This week is an also an opportunity for local firefighters to visit schools and teach children the importance of fire safety. They want to make sure you’re doing all you can to keep your family safe. Firefighters are also encouraging smokers to make sure they throw out butts and ashes correctly because it only takes something small to spark a fire if the conditions are dry.

For more information on fire safety please visit:

Commercial Water Damage Puts Business On HOLD.

10/27/2016 (Permalink)

Commercial Commercial Water Damage Puts Business On HOLD. This office received extensive water damage due to the sprinkler system releasing water throughout.

Your Business May Be Put on Hold if You're Dealing with Commercial Water Damage

Finding a dripping line at the water fountain or a leaky toilet can seem like no big deal, but in reality, this can be a sign that your commercial site has suffered water damage. While it may be hidden, rotting floorboards and damp walls can create problems that might not be easily visible yet. These details need to be taken care of immediately. 

How a Small Leak can Lead to Major Water Damage 

A small leak can allow water to slowly seep into cracks around toilets, or along seams in floor coverings such as carpets or tile, and seep into the underlay of these floors. Water is a fluid that can quickly spread over time, thinly covering support systems underneath upper floors, without ever seeping through to the ceiling below. Commercial water damage in Macon businesses can be quite invisible for a long time before it is visible on the exterior of walls, ceilings, or floors. Hiding this way can allow damage to take place slowly. Massive leaks or those that happen outside of regular business hours and remain undetected, leading to standing water, can seem worse, but sometimes, the clean-up process is easier. This is because the problem may have been noticed much sooner, simply because it was apparent more quickly. 

Some damage is mold growth, as mold is present in practically all indoor environments, and no business is not immune to this. Most air filtration units available to the public are not 100% effective, even with HEPA filters installed, meaning some mold is still present, just in lower amounts. Moisture in the environment in the wrong place can allow these errant mold spores to grow. 

Another type of damage that can happen are rotting beams and other support structures below your floors. Walls can also become affected by water that runs along their interiors, crumbling drywall, and allowing mold to grow prolifically. Carpeting can also become saturated underneath, on the padding side, and remain undetected for extensive lengths of time. Our SERVPRO professionals know how to stop this damage and get your business back to its original and safe state. 

How We do What We Do 

We use high-powered pumps to extract any standing water, and if there is merchandise that could suffer damage from the humidity levels, we will pack up and remove these items to an off-site location. Sometimes, our technicians need the space occupied by your merchandise so it will be packed up to allow for us to work more efficiently and finish the job at hand. 

After extracting any standing water, we will inspect for damages and advise you of repairs, restorative cleaning, or replacements that are needed to get things back to normal for your commercial site. We have a form that we can complete detailing damaged items and those that can be salvaged so you can present this to your insurance company. 

Airing out is never enough when there is water damage of any type. Special heaters and water extraction equipment must be used. Reading the humidity levels on at least a daily basis shows how well dehumidification efforts are, and our professionals are trained and certified in IICRC techniques. This means that if drying techniques are not working as quickly as they should be, we know how to alter them, so the drying process meets ours and your expectations. 

Locally Owned Company with National Resources

To protect your business's future and get started on cleaning up commercial water damage, call (478) 474-6700 to reach the professionals at SERVPRO of Macon. We are available 24/7 to take your call and start cleaning and restoring your business site. Every day that you are unable to operate normal business procedures means you're losing money. Our goal is to get your business back to normal “Like it never even happened.” 

Water Damage Happens 24 Hours a day.

10/26/2016 (Permalink)

Water Damage Water Damage Happens 24 Hours a day. This basement in Macon was flooded due to a torrential rain storm.

Title: Macon 24 Hour Emergency Water Damage Service

Category: Water Damage

Photo Caption: SERVPRO of Macon provides 24 hour fire and water damage restoration service in Macon.


SERVPRO of Macon is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - 478-474-6700

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Macon has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of Macon

SERVPRO of Macon specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.


Do You have a Mold Problem?

10/26/2016 (Permalink)

Mold Remediation Do You have a Mold Problem? Do you have a Mold Problem?

Title: Does Your Macon Home Have A Mold Problem?

Category: Mold Damage

Photo Caption: In Macon, mold can spread through a home in as little as 48 hours.


Microscopic mold spores naturally occur almost everywhere, both outdoors and indoors. This makes it impossible to remove all mold from a home or business. Therefore, mold remediation reduces the mold spore count back to its natural or baseline level. Some restoration businesses advertise “mold removal” and even guarantee to remove all mold, which is a fallacy. Consider the following mold facts:

  • Mold is present almost everywhere, indoors and outdoors.
  • Mold spores are microscopic and float along in the air and may enter your home through windows, doors, or AC/heating systems or even hitch a ride indoors on your clothing or a pet.
  • Mold spores thrive on moisture. Mold spores can quickly grow into colonies when exposed to water. These colonies may produce allergens and irritants.
  • Before mold remediation can begin, any sources of water or moisture must be addressed. Otherwise, the mold may return.
  • Mold often produces a strong, musty odor and can lead you to possible mold problem areas.
  • Even higher-than-normal indoor humidity can support mold growth. Keep indoor humidity below 45 percent.


If your home or business has a mold problem, we can inspect and assess your property and use our specialized training, equipment, and expertise to remediate your mold infestation.

If You See Signs of Mold, Call Us Today – SERVPRO of Macon @ 478-474-6700

How Commercial Restoration Services Work

8/15/2016 (Permalink)



When a business needs commercial restoration they should look for services that provide 24 hour emergency services. These companies will be able to come out at any time of day in order to offer immediate relief and this means they can get started as soon as possible (or as soon as the fire departments have dealt with any potential health risks).

From here, these companies will then go about assessing the extent of the damage. This will then allow them to come up with a good plan of action for addressing the damage and for restoring your building. Often the extent of the damage might be more severe than it appears on the face of it – for instance if mold is accruing in another room as a result of water damage, or if smoke got into an adjoining part of the building. Thus, these companies use sensors and other tools to accurately assess the damage.

Next, commercial restoration companies will go about sealing any leaks and preventing any further damage that could occur as a result of these issues. This might mean repairing a pipe or roof or it might just mean adding a temporary measure to secure the premises while they work.

Anything that cannot be salvaged will then be disposed of to make space and other items might be moved out temporarily as well. The specialists will then be able to begin removing any water using large pumps and then to start cleaning the affected surfaces using equipment such as scrubbers. Anything that is damp will need to be dried thoroughly to prevent the spread of mold, while sanitization will also be necessary for health reasons.

Once everything is cleaned and moved out and the building is sealed, commercial restoration will then involve the repair and remodeling of various rooms. This may mean installing new fittings such as bathrooms and kitchens, it might mean replacing individual items such as cabinets or repainting the walls and re-carpeting.

Ultimately, commercial restoration companies provide a wide variety of different services which together can help to clean and restore a property after it has been affected by a storm, flood, fire or any other type of damage. This will then allow you to return to business as quickly as possible.

When it comes to your commercial property, we mean business. You need a company that can minimize the disruption to your clients while delivering superior results. Whether you need professional cleaning to make your business shine, emergency water or fire restoration services, mold remediation, SERVPRO of Macon has the training and expertise to help make it “Like it never even happened.”

  • Small Office Buildings
  • Large Office/High-Rise Office Buildings
  • Apartment Buildings
  • Restaurants
  • Hotel/Motels
  • Small Retail Stores
  • Large Retail/Big-Box Stores
  • High-Rise Residential
  • Manufacturing & Industrial
  • Government/Military

Mold Remediation Cleaning is a job for Professionals in Macon

8/1/2016 (Permalink)

Mold Remediation Mold Remediation Cleaning is a job for Professionals in Macon This mold was caused by a hot water heater that burst!

Visible mold growing inside your home or business may pose serious health risks for some people, and it should be properly removed as soon as possible.

Mold spores, which are similar to the seeds of a plant, are microscopic in size and ever-present in the air and on surfaces, both inside and outside of buildings. All that is necessary for mold spore to take root and grow is a growth medium, sufficient moisture, and time. A bit of dust, or soil, or food residue on any surface (even concrete or tile) is enough to serve as a growth medium for mold or other microbes. Porous materials such as carpet or drywall can be an excellent growth medium. Humid conditions in Macon combined with warmer temperatures can accelerate the growth of some types of mold. When moisture remains in a suitable growth medium for more than a day or so, mold and other microbial growth is possible and likely, which is why keeping surfaces of indoor environments clean and dry is important.

Once mold becomes visible to the naked eye, it is usually active and growing. The expression “Black Mold” is often used when it is visible. When this occurs in the built environment, it may be cause for concern, and you should contact a mold remediation professional to perform an inspection. The restoration technician will begin by checking for wet conditions in the building. Since moisture plays a vital role in the growth of microbes, the amount of moisture present in the air, the building contents, and the building materials must all be taken into consideration. The technician will attempt to determine the source of any excess moisture. Any leaks or other sources of excess moisture must be addressed.

The technician may employ any of several methods and devices to measure the moisture in each of the areas above. The tool used most commonly by professionals for measuring moisture in the air is a thermo-hygrometer (sometimes called a psychrometer), which is essentially an electronic psychrometric calculator. The primary readings used by the technician are temperature and relative humidity.  The readings from the psychrometer may also be inserted into a psychrometric chart. From this, the technician can see the relationship between relative humidity, temperature, dew point, and the humidity ratio. Relative humidity is the percentage of moisture in the air compared to the quantity of moisture the air is capable of holding at a given temperature. Dew point is the temperature at which water will begin to condense from the air onto surfaces. The humidity ratio is the actual amount of water vapor in one pound of dry air, usually expressed as a ratio of grains of water vapor per pound of air (GPP).

When a building incurs a water loss, the level of wetness is classified, and the level of contamination is categorized according to standards established in the S500, a manual by the Institute of Inspection Cleaning and Restoration Certification (IICRC).

Water damages are divided into 4 Classes.

 •    Class 1 water damage is the least amount of wetness, confined mainly to the floor with only part of a room or area affected and little or no wet carpet or carpet pad.

•    Class 2 is a significant amount of water, with very wet flooring materials in at least an entire room and moisture wicking up the walls no more than 24 inches.

•    A Class 3 water loss is the greatest amount of water, with entire rooms saturated from ceiling to floor, where water may have leaked down from above.

•    Class 4 is a Specialty Drying situation, with hard to dry materials such as concrete, plaster or masonry, and deep pockets of saturation, which may require very low humidity or heat to dry.

Water contamination is broken into three categories:

•    Category 1 water is water from a clean or sanitary source, which may be from a broken supply line, or toilet tank or bowl. Category 1 water can degrade over time to Category 2 or 3 with exposure to higher temperatures or contaminants, such as animal feces or animal carcasses.

•    Category 2 water is mildly contaminated, and may cause illness or discomfort if ingested. Sources of Category 2 water may include a washing machine or dishwasher overflow, toilet overflow with no feces or a small amount of urine. Category 2 water can degrade to Category 3.

•    Category 3 is grossly contaminated water which would likely cause serious illness or death if ingested. Examples include sewage, intruding water from flooding rivers or streams, toilet back-ups that include feces, or water that has been sitting long enough to support microbial growth. Water associated with a significant mold loss is usually considered to be Category 3.

If mold is discovered or suspected, samples must be taken from surfaces inside the building, and from the air both outside and inside of the building. The process of taking samples may require somewhat intrusive measures, such as moving furniture, lifting carpeting, opening air condition ducting, or even removing sections of drywall or flooring. The samples are taken to a laboratory and examined under a microscope to identify the type and quantity of any microbes present. The results for the interior and exterior samples are compared against each other. The quantity of mold spore for a given volume of air should be somewhat less indoors than outside. The type and amount of microbes normally present in the local environment are also taken into consideration. It is not uncommon in cases of severe interior mold infestations that the quantity of mold spores discovered in the interior air samples is significantly higher than the outdoor sample. Another indicator of an interior mold problem is the presence of a significant quantity of spores from the indoor air sample that is of a different type than the majority of spores present in the outdoor air sample. When the results of the laboratory analysis are positive for mold, a remediation protocol is developed. This protocol must be followed by the mold remediation professional.

Before the remediation can begin, any standing water must be removed from the environment. Air scrubbers may also be installed inside the building. Air scrubbers are high-efficiency particulate arresting (HEPA) air filters, which remove 99.97% of particles from the air, down to a size of .03 microns. This filtration level is fine enough to capture mold spore, which can help reduce the amount of it in the air, and the likelihood that the mold will spread. Technicians must don the proper personal protective equipment (PPE) before beginning the remediation. This usually includes impermeable gloves and suit, a respirator and eye protection. The remediation technicians will construct a containment barrier around the affected area, to close-off unaffected areas from the remediation process. Slight negative air pressure should be maintained within the containment, with any air exiting the chamber also filtered through an air scrubber, to reduce the likelihood of cross-contamination of unaffected areas. Any wet and contaminated, porous materials, such as carpet or upholstered furniture, must usually be discarded. Materials to be discarded must be sealed in a container (such as a trash bag) while still within the containment area. Once removed from the building, it can be tossed out with typical construction waste. Standing water must be extracted. Extraction is normally accomplished using a powerful portable unit that is capable of pulling a strong vacuum. Truck mounted extraction is less common in the presence of mold.

Once standing water has been removed, any remaining residual moisture must be removed from materials to be saved through dehumidification. Commercial dehumidifiers are usually employed to achieve low relative humidity levels. Low grain refrigerant (LGR) dehumidifiers are used with larger losses and higher moisture levels, as they are capable of discharging air at even lower humidity levels.  However, refrigerant dehumidifiers must operate within a relatively narrow temperature range to achieve maximum effectiveness. Desiccant dehumidifiers are capable of achieving extremely low humidity levels in a wide range of temperatures, but they require a method to discharge moist air from the environment, which may not always be feasible, especially in the presence of mold. When materials such as concrete or plaster become saturated with moisture, they can be difficult to dry, and will usually take much longer than materials such as wood, drywall or carpet. Heat may be added to the drying process in this case. However, heating the materials or the drying environment can also stimulate mold growth, and should not be employed in a mold job until humidity levels have been reduced below 50%. Air movement may also be applied to help in moisture removal, although this too is often curtailed in the presence of mold, to prevent spreading and cross-contamination.

It is not uncommon for the subfloor and structural members of a building to be contaminated with mold as well. Solid wood flooring or structural wood can be sanded or otherwise abraded to remove mold.  HEPA vacuum equipment is employed to capture all of the dust and debris created by this process. The extent of material that must be removed will be specified in the protocol. Since sanding or grinding can compromise the integrity of some structural members, it may be necessary to consult with an engineer to decide how much material can be safely removed before having to be replaced.

The objective of a mold remediation is to remove the mold from all surfaces, or remove and discard material where the mold cannot be remediated. In some cases, it is extremely difficult or impossible to remove material or remediate the mold from it. In those cases, the mold may be sealed off using an approved encapsulant. Once the remediation is complete, the containment barrier can be disassembled, and any reconstruction can begin.

Contribution Presentation to The Methodist Home for Children

6/14/2016 (Permalink)

Community Contribution Presentation to The Methodist Home for Children Servpro employees presenting a check for $5,000 to the Methodist Childrens Home.

SERVPRO of Macon has always been active in our community by supporting local charities. Our major charity fund raiser every year has been sponsoring a golf tournament with all of the proceeds going to a local charity. We have chosen different charities each year and this year we chose the Methodist Childrens Home.

This was our eighth year sponsoring the golf tournament and we wanted to surpass our charity donations that we have done in the past. Due to the "tireless" efforts of our staff and the generosity of our vendors and golfers we raised $5,000 for the Methodist Childrens Home. We had over 100 golfers who played in our tournament this year.

Thank you to all of our sponsors who donated prizes and hole sponsorships. Thank you to the golfers who participated. And especially thank you to our staff who spent countless hours collecting sponsor donations and prizes to make this the best tournament we have ever had. 

SERVPRO of Macon-Golf & Give Classic 2016

6/2/2016 (Permalink)

Community SERVPRO of Macon-Golf & Give Classic 2016 Thanks once again to our sponsors and supporters for helping make our tournament such a huge success!

SERVPRO of Macon could not be any more proud to announce that this year's Golf & Give Classic was one for the books! Our 8th Annual tournament boasted a huge community outreach in way of sponsors and participants! We would like to thank each and every volunteer, participant, sponsor, and business that allowed us to make this event such a huge success! We are proud to have raised, with your help, $5000.00 for our local charity, The Methodist Childrens Home. We had over 100 golfers to participate this year. The tournament was held at The Brickyard again this year. We appreciate all the support from our sponsors, golfers and our SERVPRO of Macon staff for all of there hard work and hope to see everyone again in 2017!